Frequently Asked Questions

  • Choose the lottery you want to play
  • Choose your numbers or use the forecast button (Quick Pick)
  • Click on Buy Ticket(s) when you’re done
  • You’ll be taken to the checkout page where you can select the payment method that you feel most comfortable with
  • Confirm the payment

Wait to receive the ticket purchase confirmation via email immediately.

Anytime. But keep in mind that the sales are closed within a certain time frame to ensure that purchase is completed before the draw begins. 24Lottos has a time counter, showing the time remaining before the draw and displaying next to the lottery name. 

Submissions close on the site approximately 3 hours prior to the local drawing deadline. We need the time to process all of the submissions accordingly and ensure participation for the respective drawing. The local draw times are displayed on the site.

There’s no limit on the number of lotteries you can play. Before checking out, visit all of the lotteries that you’re interested in and choose your lucky numbers. When you’re done, you’ll move on to check out all of the tickets.

There is no limit to the amount of tickets purchased by each user in each draw. The more tickets you buy, the higher your chances of winning the jackpot become.

Upon completing the ticket buying process, you’ll need to simply sit down and relax. Once the payment has been confirmed, one of our representatives will be responsible for buying a ticket on your behalf. Needless to say, we have a local representative in each of the countries whose lotteries we represent.

Yes, you can. Please log in to your account and click on your prime ticket. If you decide to cancel, you will receive a refund of your remaining ticket immediately.

You can change your numbers once your ticket hasn't been purchased.

The gift card is a medium to reward our loyal players, both new and existing on 24Lottos.

Any player can redeem a gift card as long as you have purchased a ticket of $5 and above.

Yes, a player can get more than one gift card provided the friend he/she invited makes a purchase of $5 and above.

A lottery group play is a group of players who buy lottery tickets together. Each group player owns a portion of these collective tickets and will receive a share portion of any winnings. 
24lottos creates group play for each of the top lotteries and pre-orders big batches of lottery tickets for each draw. There are different kinds of group plays based on how the numbers were selected and how many lines the group play consists of. 24lottos has made it easy for you – everything has already been set up. All you need to do is select a group play based on your preferences and choose how many shares you would like to order. 
Common Terminology in Group play 
Lines – These are different number combinations that are ordered for a group play. For example, a 200-line group play would have 200 unique number combinations (also known as tickets or blocks), giving group players 200 chances of winning the jackpot.
Total Shares – Each group play is divided into equal portions, which are available for order. Portions are also known as Shares, and they indicate the percentage of the group play’s prizes that you stand to win. As an example, in a group play with 25 total shares, each share is worth 4% of the group play’s winnings (calculated by dividing 100% into 25 equal pieces). The more shares you order, the bigger your percentage of the prize will be.

Joining a lottery group play will give you improved odds of winning lottery prizes while costing you less money. A group play allows you to play hundreds of different number combinations without having to buy multiple lottery tickets yourself. As part of a group play, you have a chance to win multiple times in each draw and you will be able to share the excitement of winning with fellow lottery players. Really great experience!

24lottos assures you that your portion of the group play and your winning odds will not be affected negatively, regardless of the amount of lines actually ordered. In the event of a win, you will be paid out according to your share ownership. Even if not all group play shares are ordered.

At 24lottos , group play numbers are preselected at random when the group play is created. When joining a group play, it is not possible to change or pick the group plays numbers. You can see the numbers in advance when choosing which group play to join. When ordering a multi-draw package for group plays, each subsequent share will have different numbers as generated per group play and draw.

No, Currently group playare only available personal entries, however.

When a lottery group play wins, the prizes are shared evenly between the total shares. Your portion of the group play’s prizes will depend on the amount of shares you ordered in the group play. All non-jackpot or secondary prizes will be paid out to winners immediately after receipt of the prize from the official lottery operator. If your group play wins a lottery jackpot, you will be contacted by a 24lottos customer support representative who will guide you through the process of receiving your share of the prize.

Yes, your personal data are protected.
We’ll never pass your information to third parties. Rest assured that all of your personal data is used for the purposes of your 24Lottos account.

We need your name and your contact details. The later will be used to get in touch with you in the case of winning a big prize.

Registering for a 24Lottos account and making payment through our platform is 100% safe. The website features encryption and a security certificate that keep all of your sensitive data protected.

To fill out your information initially or to change your data, please click on My Account in the header. You’ll be taken to your personal information. Click on Edit and you’ll get to make any changes that you deem necessary.

When you register with 24Lottos, you provide us with basic personal information. This information is needed to get in touch with you in the case of a win. Your personal details will be kept strictly confidential.

If you were debited, but your 24Lottos account was not credited, please send us a quick email below with the transaction details, and we will check it for you asap.

If you cannot pay, there could be a problem with your card or your bank account. Please ensure your card hasn’t expired and that it hasn’t been maxed out. If the problem persists, please contact our customer support at 

To find out how much a ticket costs, you have to select the lottery, choose your numbers and click on "Play." Once you've added a ticket to your cart, the ticket cost will appear. To remove a ticket from your cart, click on the "trash" sign in front of the ticket you want to be deleted.


To cancel your subscription at any time, please send an email to

To pay for tickets, log in to your profile and go to My Account. There, you’ll find information about the funding methods you can use to deposit money.

The verification code sent to you adds an extra layer of security to your account and helps to protect it from unauthorized access.

All of the financial information on 24Lottos is provided in US dollars. You can, however, use a credit card or a bank account in another currency to make the payment. 

CVV is a 3-digit number printed on the signature panel on the back of your credit or debit card. 

We can't say how much you can deposit. It's solely up to you. Our minimum deposit is $1. The maximum one-time deposit is $50 for the first purchase and $200 for all following purchases.

To deposit funds with M-Pesa, go to Quick Deposit --> choose M-Pesa --> fill in amount --> you will then be directed to 24Lottos M-Pesa site --> fill in your payment details --> return to your account on 24Lottos. You can now buy tickets to your favorite lotteries.

To deposit funds with COINS, do the following:

  1. On a Deposit Page, type your Amount and select the "Bitcoin" option, then click the Continue button. The page will reload. Please wait.
  2. At the Coin Selection screen, please fill a form and select your Coins Currency. Click the Complete Checkout button.
  3. Copy the Payment Address and make a note of the Number of your Coins to complete the payment.
  4. Login to your Coin Payments account depending on Coins Currency and make a Transfer, use the same amount of your Coins and Payment Address, see a point above.
  5. Alternatively, you can use your Coin Payments mobile application to scan the QR code and send a payment.
  6. Once the payment completes (after the appropriate number of confirmations), you should see a Payment Success page. Note: a deposit transfer can take time from several seconds to several hours. Please wait for a confirmation email from us.

All the financial information on 24Lottos is provided in USD. When you pay for your tickets, your local currency is automatically converted to USD by your credit/debit card provider. 

Once you have purchased a ticket on the site, 24Lottos will not be able to reverse the order and refund the payment. However, if 24Lottos is unable to fulfil an offer to purchase a ticket for a user for any reason whatsoever before the draw commences, the offer to purchase is void and a full refund will be made to the user’s 24Lottos account within 24 hours. 

If you believe you've been wrongfully charged for an order, please contact our customer care immediately at

We offer only the latest results at To access a lottery's results archive, you will have to visit the official site of the lottery you're playing.

As a comprehensive service provider, we’re responsible for monitoring draws and making sure that all of our members are informed about their winnings. Because of this service, we’re capable of making all of the prize payments in a timely and convenient manner.

Here is how you can receive your winnings.
Smaller winnings will be credited to your account immediately. They can be withdrawn or spent on buying more tickets. 
However, if you get to win a more considerable amount or the jackpot, you’ll have to appear in person and collect that big jackpot!

No action is required from you to claim a free ticket (free play). Our system will generate the numbers randomly and enter the next lottery draw for you.

Winning is mostly based on luck and 24Lottos has no control on the outcome of the results. The official results of the different lotteries on 24lottos are publicly available for all players to confirm if their numbers have won or not.

Before you send a withdraw request, check your 24Lottos account balance to make sure you have sufficient funds. Next, enter the amount you want to withdraw and add your bank account details. The completion of the transaction will take between three and 10 working days.

You don't need to check if you have won. The winning sum will immediately be credited to your account.

24Lottos doesn’t take any fee or commission on prizes, the winnings are fully yours!

We’ll send you an email notification about your winnings and they will be credited to your account immediately. After your account will be credited, you can withdraw the money or buy more tickets. 

If you win the jackpot, you will be contacted by our winner's support team and explain how to proceed and how you would like to be paid. 

If you've won, you'll get the winning immediately credited to your account. We’re responsible for tracking lottery results for our clients.
You’ll also receive an email notification about the draw results. Terms and Conditions apply.

Here is how you can claim your prize if you win. This is another process that 24Lottos has made incredibly simple. The winnings will be claimed on your behalf, and they’ll be credited to your 24Lottos account. If you win the jackpot or another serious amount, we’ll be glad to help you claim the big prize and making the necessary arrangements.

A sum that’s been credited to your account can either be withdrawn or used for the purchase of additional tickets. Please keep in mind that the minimum amount you can withdraw is $10.

It's hard to say if there is a tax requirement on your winnings. The answer to this question depends on the specific lottery you’ve chosen to play and your own country's regulations. Countries like the US have federal taxes that apply even to international players. When it comes to local taxation, you may want to consult an attorney and make sure that you’re adhering to the law.

All of the financial information on 24Lottos is provided in US dollars. However, any winnings you withdraw will be converted automatically to your local currency by your card provider.

If you win the jackpot, you’ll be notified by email, and you’ll also be contacted by one of our representatives. We’ll give you more information about getting your ticket and what it takes to collect the prize (according to the rules of the respective lottery operator).

It would be best to consult an attorney before going to collect. This way, you’ll have more clarity about regulations and taxation.

You will get your winnings guaranteed. The whole purpose of 24Lottos is to provide a secured service for playing lotteries worldwide, and this is our expertise to make sure you will receive your winnings on time.

You should buy your tickets online because it's convenient, especially during a pandemic. 24Lottos allows you to get your lottery ticket in the comfort of your own home. Besides, we will provide you access to many lottery tickets, some of which you wouldn’t have an opportunity to purchase offline.

Here is how the 24Lottos service works.

As a lottery agent, 24Lottos is responsible for having its representatives in every country whose lottery is featured on our website.

These agents are responsible for buying a ticket after you make a purchase through 24Lottos. The agent will visit a local store and buy a ticket that features your numbers. Upon the purchase, a ticket confirmation will be immediately sent to your email. This way, you can rest assured that you’ll enter the particular draw with the particular set of numbers you’ve chosen.

The original ticket itself will remain in our office. After the official draw, we’ll check the results and credit any winnings to your account.

24Lottos is especially designed for the needs of international lottery players. You can be located in any part of the world – except in the United States and Israel.
The only condition that all players have to meet is being of legal age (18 or older).

Yes, you can play the biggest world lotteries from anywhere in the world with An official lottery ticket will be purchased by our representatives on your behalf and kept secure. After the draw, you will be sent an email to notify you of the lottery outcome. 24Lottos will also inform you in the event you have won any prizes.

Playing lotteries with 24Lottos is fun, simple and risk free!

  • You get the chance to buy online tickets for a vast range of lotteries – no need to leave your home!
  • Top customer service is our primary goal. If you have any questions or problems, simply get in touch with us.
  • There are no worries about losing your tickets, you’ll have them in your account.
  • Payments and personal data are protected by the newest security certificates and web encryption options.
  • You get information about draw numbers and whether you’ve won, so that you don’t have to check on your own.
  • No fees on your winnings – if you get lucky, you keep it all.
  • An intuitive and user-friendly system that you’ll feel immediately comfortable with. If you have questions, you can rely on the customer support 24/7.